Shipping Policy

SHIPPING POLICY

Last updated: November 4, 2026

This Shipping Policy explains the general production, dispatch, transportation, and delivery arrangements of Xiamen Zhengshi Huangcheng E-Commerce Co., Ltd. (“ZSHC,” “we,” “us,” or “our”).

Our website is currently used for B2B product inquiries and quotation requests. Orders, shipping methods, freight charges, delivery terms, and payments are confirmed separately through quotations, proforma invoices, and direct communication.

1. Shipping Availability

We support international shipping for samples, wholesale orders, customized products, OEM projects, and eligible dropshipping orders.

Available destinations depend on the product type, package dimensions, shipment weight, carrier availability, import restrictions, and local delivery conditions.

Our main service regions include:

• North America
• Europe
• Australia and New Zealand
• Asia
• Other destinations available upon confirmation

Some remote areas, restricted destinations, military addresses, or special delivery locations may require additional charges or may not be serviceable.

2. Production and Preparation Time

Production time and shipping time are separate.

Sample preparation generally begins after the artwork, specifications, and any required sample payment have been confirmed.

Typical sample preparation times are:

• Custom rugs: within 3 business days
• Other products: within 7 business days

Shipping time is not included in these sample preparation times.

Bulk production commonly requires approximately 15–25 business days after the artwork, specifications, packaging, payment, and any required sample approval have been confirmed.

Actual production time depends on the product category, quantity, materials, customization requirements, packaging, production capacity, and approved quotation.

The final production and dispatch schedule will be confirmed in the quotation, proforma invoice, or written order confirmation.

3. Shipping Methods

Depending on the order, destination, delivery requirement, and budget, available shipping methods may include:

• International express courier
• Air freight
• Sea freight
• Rail or combined transportation where available
• Postal or dedicated cross-border delivery services
• Dropshipping delivery to individual customer addresses

The most appropriate shipping method will be confirmed before shipment.

For large wholesale orders, sea freight may provide a lower cost per unit but requires a longer transit time. Express courier or air freight may be more suitable for samples, urgent orders, or smaller shipments.

4. Transit Time

Transit times begin after the order has completed production, passed the required checks, and been handed over to the carrier.

Typical dropshipping transit to many destinations in North America and Western Europe may be approximately 10–15 business days after dispatch.

This is a general reference and not a guaranteed delivery time.

Actual delivery time depends on:

• Destination country and postal code
• Selected shipping method
• Package dimensions and weight
• Carrier schedules
• Customs clearance
• Local delivery conditions
• Public holidays and peak shipping periods
• Weather, port congestion, or other transportation disruptions

Estimated transit times for wholesale, air, sea, or special shipments will be provided with the applicable quotation or shipping proposal.

5. Shipping Costs

Shipping is quoted separately unless the quotation clearly states that freight is included.

Shipping costs are calculated according to factors including:

• Destination country, region, and postal code
• Product quantity
• Actual or volumetric weight
• Package dimensions and number of cartons
• Selected shipping method and delivery speed
• Remote-area or residential delivery surcharges
• Customs clearance or special handling requirements

Freight estimates may change if the final packed dimensions, weight, address, quantity, carrier rates, or shipping requirements differ from the information originally provided.

The confirmed freight charge will be shown in the quotation, proforma invoice, or written shipping confirmation.

6. Customs Duties and Import Taxes

Unless otherwise stated in writing, product prices and shipping charges do not include destination-country customs duties, import taxes, VAT, brokerage fees, inspection fees, storage fees, or other destination charges.

The buyer is responsible for:

• Confirming local import requirements
• Providing accurate consignee and tax information
• Obtaining any required import permits or certifications
• Paying applicable customs duties, taxes, and destination charges
• Cooperating with customs clearance when required

If a Delivered Duty Paid service or another duty-inclusive arrangement is available, it must be specifically confirmed in the quotation.

7. Incoterms and Transfer of Risk

For wholesale shipments, the applicable Incoterm or delivery term will be stated in the quotation, proforma invoice, commercial invoice, or written agreement.

Responsibility for freight, insurance, customs clearance, duties, and risk of loss will be determined by the agreed shipping term.

If no Incoterm is stated, the responsibilities will be determined by the written shipping arrangement confirmed for that order.

8. Shipping Address and Contact Information

Customers must provide complete and accurate shipping information, including:

• Recipient or company name
• Street address
• City, state, or province
• Postal code
• Country or region
• Telephone number
• Email address
• Tax identification or customs information where required

Please review the address carefully before shipment.

Address changes may not be possible after the package has been dispatched. Additional costs caused by an incorrect, incomplete, or changed address are normally the customer’s responsibility.

9. Tracking Information

Tracking information will be provided when available after the carrier accepts and processes the shipment.

Tracking updates may take time to appear after dispatch.

For sea freight, freight forwarding, consolidated shipments, or certain dedicated delivery services, tracking information may be provided through shipping documents or direct updates rather than a standard parcel-tracking page.

10. Dropshipping Orders

Dropshipping may be available for eligible products and destinations.

Unless otherwise confirmed:

• Products may be shipped in neutral packaging.
• Supplier pricing information will not be included in the package.
• Logo packaging, branded inserts, labels, or customized packaging may require a minimum order quantity and additional charges.
• Customers are responsible for providing accurate recipient information.
• Address corrections, re-delivery, refused packages, and unsuccessful delivery costs may be charged separately.

Dropshipping availability and delivery times must be confirmed for each product and destination.

11. Split Shipments

An order may be divided into multiple shipments when products have different production times, originate from different production partners, require different shipping methods, or when a split shipment is agreed to reduce delays.

Any additional costs for requested split shipments will be confirmed before dispatch.

12. Delivery Delays

Delivery dates are estimates unless expressly guaranteed in writing.

We are not responsible for delays caused by events outside our reasonable control, including:

• Carrier delays
• Customs inspections or clearance requirements
• Incorrect or incomplete delivery information
• Weather or natural disasters
• Public holidays or peak-season congestion
• Port, airport, or warehouse congestion
• Labor disputes
• Government restrictions
• Security inspections
• Remote-area delivery conditions
• Other transportation interruptions

We will reasonably assist customers in communicating with the carrier or freight provider when a delay occurs.

13. Lost, Damaged, or Incorrect Shipments

Inspect the shipment and outer packaging promptly after delivery.

If a shipment appears lost, damaged, incomplete, or incorrect, contact us as soon as reasonably possible and provide:

• The order, quotation, or invoice number
• Photographs or videos of the products
• Photographs of the outer carton, inner packaging, and shipping label
• The affected quantity
• A description of the issue

Please retain the products and packaging until the claim has been reviewed.

Claims will be evaluated according to the shipping terms, carrier records, available evidence, approved specifications, and applicable written agreement.

14. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, returned because of an incorrect address, or returned because the customer did not complete customs clearance or pay required destination charges, any return freight, storage charges, customs fees, re-delivery costs, or disposal costs may be charged to the customer.

Refunds are not guaranteed for customized products that are refused or returned for reasons unrelated to a verified product or shipping error.

15. Contact Us

For shipping quotations, delivery estimates, tracking assistance, or shipping claims, contact:

Xiamen Zhengshi Huangcheng E-Commerce Co., Ltd.
Location: Xiamen, Fujian, China
Email: irischen6868@163.com
WhatsApp: +86 136 0093 4660
Website: https://zshcanime.com

Please provide the product, quantity, destination country, postal code, and required delivery date when requesting a shipping quotation.